Does listening involve just your ears? Halelly Azulay of TalentGrow says definitely not. In this short video blog (vlog), she describes the commonly experienced negative effects of distracted listening and why you should stop doing that to people you care about. This advice is crucial for leaders of all levels (but it will also help you in your personal relationships).
Read MoreMaybe your particular upcoming critical conversation doesn’t involve a rude conversation counterpart like the one in the story I tell in this blog post. But regardless, it’s got your attention and you’re probably feeling anxiety-ridden about it. It’s got you in its grip, am I right?
So when you know that you have an upcoming challenging conversation that may lead to conflict, disappointment, and/or disagreement (initially), how do you manage your own emotions effectively to stay productive and not get caught up in the emotional reaction swirl of fight, flight, or freeze?
The key to not reacting emotionally in critical conversations is to learn to regulate our emotions. Here are three tricks from research to help us regulate our emotions during critical conversations:
Read MoreOften, we go into critical conversations with a certain predetermined outcome we want. And while it's really good to have a goal for what we want to accomplish in the conversation, there's a risk to becoming attached to a particular solution or approach.
What I suggest is that you have a goal for what you want to accomplish, but that you stay tentative and open about HOW you will accomplish it and allow that to be co-developed DURING the conversation, with full involvement from your conversation partner(s).
Read MoreDeveloping leaders and teams to improve the human side of work. Grow your leadership and interpersonal communication skills. Develop stronger teams and create employee engagement.
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