What can you learn from a hostage negotiator about your own day-to-day negotiations? A lot. Halelly’s guest, Chris Voss, co-author of the national business best-seller Never Split the Difference, is a negotiation consultant and award-winning business school professor. After 24 years as an FBI hostage negotiator, Chris founded The Black Swan Group, a firm that solves business communication problems with hostage negotiation strategies. And he’s a funny guy who gets Halelly giggling throughout this episode as they discussed some pretty counterintuitive negotiation tips Chris suggests based on his vast hostage negotiation experience, all of which you can immediately apply to your daily negotiations in business and in life to see a positive impact on your negotiation results. Learn about why Chris says the word “Yes” is useless, the word “No” is freeing, and the phrase “You’re right!” is the kiss of death. Get actionable advice and then apply it and become a master negotiator!